{"id":28949,"date":"2023-09-22T11:29:19","date_gmt":"2023-09-22T14:29:19","guid":{"rendered":"https:\/\/lunatango.com.ar\/faq-2\/"},"modified":"2025-02-13T08:25:57","modified_gmt":"2025-02-13T11:25:57","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/lunatango.com.ar\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='zapatos'  class='avia-section av-k2f2cf6v-da453a9e93767b07762bd580f7c82849 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_one_fifth  avia-builder-el-first  avia-bg-style-scroll container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-28949'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10eflg9-4cce0476d487905e0ba937a74e218fd3\">\n#top .av-special-heading.av-10eflg9-4cce0476d487905e0ba937a74e218fd3{\npadding-bottom:10px;\nfont-size:48px;\n}\nbody .av-special-heading.av-10eflg9-4cce0476d487905e0ba937a74e218fd3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-10eflg9-4cce0476d487905e0ba937a74e218fd3 .av-special-heading-tag{\nfont-size:48px;\n}\n.av-special-heading.av-10eflg9-4cce0476d487905e0ba937a74e218fd3 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-10eflg9-4cce0476d487905e0ba937a74e218fd3 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-10eflg9-4cce0476d487905e0ba937a74e218fd3 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-10eflg9-4cce0476d487905e0ba937a74e218fd3 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Frequent Asked Questions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-28949'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-1k3xv21-744b7d93e5ec5c51c18dce48d67ed940 av_one_fifth  avia-builder-el-2  el_after_av_section  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div  '     ><\/div>\n<div  class='flex_column av-13f9mu1-955d1aa01d31391fef63162e8dd38074 av_three_fifth  avia-builder-el-3  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m7397fxc-b1a8dbc0be0d85890041e496125139f3\">\n#top .togglecontainer.av-m7397fxc-b1a8dbc0be0d85890041e496125139f3 p.toggler{\nbackground-color:#fafafa;\n}\n#top .togglecontainer.av-m7397fxc-b1a8dbc0be0d85890041e496125139f3 .toggle_wrap .toggle_content{\nbackground-color:#fafafa;\n}\n<\/style>\n<div  class='togglecontainer av-m7397fxc-b1a8dbc0be0d85890041e496125139f3 av-minimal-toggle  avia-builder-el-4  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-av_toggle-a543dbdde30cf4c0e2fb22427233b221'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Our shoes \u00bb design, construction and quality\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Our shoes \u00bb design, construction and quality\" data-aria_expanded=\"Click to collapse: Our shoes \u00bb design, construction and quality\">Our shoes \u00bb design, construction and quality<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Designed by dancers:<\/strong><br \/>\nWe know what it&#8217;s like to dance all night! Our shoes are designed to provide you with maximum comfort, so that you only think about them when you get dressed to go to the milonga. All designs are original and homemade.<\/p>\n<p><strong>Handmade in Buenos Aires:<\/strong><br \/>\nThe entire manufacturing process of our shoes is done by hand in Buenos Aires, Argentina. The materials are cut with precision and cooked with delicacy given the complexity of the models. The different parts are placed on the mold and finally the packaging is carried out, ready for quality control.<\/p>\n<p><strong>The noblest materials:<\/strong><br \/>\nTo take care of each of your steps, we select the best materials from each place: textured leathers and suedes from Argentina, patent leathers from Italy, glitter or billion\u00e9 from England and clothing genres such as the silks that we bring from France. Each material provides different qualities: comfort, beauty and durability to the shoes.<\/p>\n<p><strong>Who is behind Lunatango:<\/strong><br \/>\nWe are a Franco-Argentine couple who met dancing tango at milonga nights.<\/p>\n<p><a href=\"https:\/\/lunatango.com.ar\/en\/about-2\/\">\u00bb More info here<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-1a4243554811f21edaaee80ce6549516'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Sizes\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Sizes\" data-aria_expanded=\"Click to collapse: Sizes\">Sizes<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>WOMEN:<\/strong><\/p>\n<ul>\n<li><strong>What sizes appear on the website?<\/strong><br \/>\nWe use the European continental system from 35 to 41 without half points. If you have doubts about the size, consult the following point:<\/li>\n<li><strong>Is there a way to make sure which size to choose?<\/strong><br \/>\nTo ensure that the size chosen is correct, the ideal is to measure both feet (one is always longer than the other). Stand on a leaf and lean together with your heels against the wall. Always measure the longest foot from the heel to the big toe and with that measurement look for your size in the following equivalence table: <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-24816\" src=\"https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-WOMEN.png\" alt=\"\" width=\"848\" height=\"537\" srcset=\"https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-WOMEN.png 848w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-WOMEN-450x285.png 450w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-WOMEN-300x190.png 300w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-WOMEN-768x486.png 768w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-WOMEN-705x446.png 705w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/li>\n<li><strong>If I have wide feet, what models do you recommend?<\/strong><br \/>\nIf your foot is wide, we recommend the Gota, Ondas or Double D models in Suede or Leather. Avoid patent leather models.<\/li>\n<li><strong>If I have narrow feet, what models do you recommend?<\/strong><br \/>\nIf your foot is narrow, all the models will fit you wonderfully, especially the Sirume, Crux and Medialunas.<\/li>\n<\/ul>\n<p><strong>MEN:<\/strong><\/p>\n<ul>\n<li><strong>What sizes appear on the website?<\/strong><br \/>\nWe use the English system (from 6 to 12 in. with half points). If you have doubts about the size, consult the following equivalence table:<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-24818\" src=\"https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-MEN.png\" alt=\"\" width=\"848\" height=\"537\" srcset=\"https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-MEN.png 848w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-MEN-450x285.png 450w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-MEN-300x190.png 300w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-MEN-768x486.png 768w, https:\/\/lunatango.com.ar\/wp-content\/uploads\/2019\/12\/PIE-MEDIDASIZE-GUIDE-MEN-705x446.png 705w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/li>\n<li><strong>If I use an insole, should I take a size up?<\/strong><br \/>\nYes, usually you should consider one size larger.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-2243fa88d432a72c521f0c03b4e9bac7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Heels\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Heels\" data-aria_expanded=\"Click to collapse: Heels\">Heels<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>WOMEN:<\/strong><\/p>\n<ul>\n<li><strong>Very high at 8.5 cm<\/strong><br \/>\nThe highest heel in our catalog. Most of the 8.5 cm models also come with a Chrome sole. To reach the peak of your style.<\/li>\n<li><strong>High in 7.5 cm<\/strong><br \/>\nThe 7.5 cm heel versions achieve the perfect balance between height and elegance. The design and materials provide great comfort in every movement.<br \/>\nYour best version for every party ;-)<\/li>\n<li><strong>Low in 5.5 cm<\/strong><br \/>\nIdeal when you have to wear them for many hours: weddings, parties, tango classes and long work days. The new \u201cSteps\u201d model (2019) also comes with a Chrome sole.<br \/>\nExtreme comfort and elegance, all in one pair. The Pasos model with the wider cue base provides even greater stability and is ideal for beginners, first classes or long rehearsals.<\/li>\n<li><strong>Practice in 3 and 2 cm<\/strong><br \/>\nExclusive to the \u201cPractice\u201d model. They are closed, with 3 cm wide heels, flexible insole and Chrome sole. Ideal for practice in classes, seminars and rehearsals.<\/li>\n<\/ul>\n<p><strong>MEN:<\/strong><\/p>\n<ul>\n<li><strong>Taco Cake in 2 cm<\/strong><br \/>\nIt is a low 2 cm heel in a straight shape.<\/li>\n<li><strong>French Taco in 3 cm<\/strong><br \/>\nA little higher than the cake, it has a sloping shape at the back.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-5f11a728dc8d198b85e50add0ae4b505'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Soils\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Soils\" data-aria_expanded=\"Click to collapse: Soils\">Soils<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li><strong>Common Sole<\/strong><br \/>\nIt is made of firm and rigid leather like a street shoe.<\/li>\n<li><strong>Practical Sole<\/strong><br \/>\nWhen the bottom part is soft, because it does not have a shank and can flex easily, it is called a \u201cPractical\u201d sole. Ideal for practice in classes, seminars and rehearsals.<\/li>\n<li><strong>Chrome Sole<\/strong><br \/>\nIt is a sole made of soft leather that allows great flexibility, intelligent sliding and a greater sensation of contact with the floor. Ideal for handling turns as it allows the weight of the body to be projected in the area needed. The chrome or lam\u00e9 adapts to the dancer&#8217;s way of stepping, adapting to the dancer&#8217;s most common movements.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-656b2be44dd97fde834fc42517eec36e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"How to buy my Lunatango?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How to buy my Lunatango?\" data-aria_expanded=\"Click to collapse: How to buy my Lunatango?\">How to buy my Lunatango?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Online on our website:<\/strong><\/p>\n<ul>\n<li>Select the desired model and specifying a size, click <strong>Add to Cart<\/strong> (if you plan to buy more than one model) or <strong>Buy Now<\/strong> (if you only buy this model).<\/li>\n<li><strong>Shopping Cart:<\/strong> It is where you can view the models you have added. From this page you can continue shopping or complete the purchase with the <strong>Proceed to checkout<\/strong> button.<\/li>\n<li><strong>Checkout:<\/strong> This is where you finalize the purchase. Complete the form with payment and delivery information (shipping anywhere in the world! or pickup at our location).<\/li>\n<li>To confirm, click on <strong>Place Order<\/strong> and you will be able to finish your payment through the payment platform you have chosen: Mercado Pago or Paypal.<\/li>\n<li>If your data is validated, the order will be completed correctly and you will be able to see the purchase confirmation with your order number. You will also receive this information via email.<\/li>\n<\/ul>\n<p><strong>In our Showroom:<\/strong><\/p>\n<ul>\n<li>We are waiting for you at <strong>Av. Belgrano 2608, 1er piso, Buenos Aires City (Argentina) <\/strong>where you can come see and try on our models. <strong>Additionally, for cash payment in the showroom you have a discount.<\/strong><\/li>\n<\/ul>\n<p><strong>Can I order models that do not appear on the Web?<\/strong><\/p>\n<ul>\n<li><strong>Women:<\/strong> What is not listed on our website is not available for sale.<\/li>\n<li><strong>Men:<\/strong> In the case of Men there are models with immediate availability and others that appear <strong>ON REQUEST<\/strong>, which have a production time of 35 calendar days.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-42c31cd83992bafda31842413ef7bb9e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Payment Methods\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Payment Methods\" data-aria_expanded=\"Click to collapse: Payment Methods\">Payment Methods<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>What payment methods are available?<\/strong><\/p>\n<ul>\n<li><strong>Mercado Pago:<\/strong>Available only for purchases within Argentina in Argentine Pesos.<br \/>\nDebit cards. Available only for purchases within Argentina in Argentine Pesos.<\/li>\n<li><strong>PayPal:<\/strong> Available only for purchases from outside Argentina in US Dollars, Euros or Pounds Sterling.<\/li>\n<li><strong>Bank transfer &#8211; 10% OFF:<\/strong> <strong>Available only for purchases within Argentina in Argentine Pesos.<\/strong><br \/>\nThe discount does not apply to shipping costs.<br \/>\nCBU: 28505169-4001632026120-9<br \/>\nDiego Tudela \u00bb Account No.: 451601632026120 -Banco Macro<br \/>\n10% discount on the total value of your purchase!<\/li>\n<li><strong>Cash in our Showroom: Argentine Pesos with a discount on the total value of your purchase!<\/strong><br \/>\nWe also receive payments in US Dollars and Euros.<\/li>\n<\/ul>\n<p><strong>Secure payment:<\/strong><\/p>\n<ul>\n<li>With the aim of providing maximum security to our customers, our website encodes all sensitive information through an SSL Security Certificate, guaranteeing the privacy and security of each purchase.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-067f57210724f31642b7c851976fa174'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Shipping\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Shipping\" data-aria_expanded=\"Click to collapse: Shipping\">Shipping<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Where are shipments made to?<\/strong><\/p>\n<ul>\n<li><strong>We ship to any part of the world :-)<\/strong><\/li>\n<li><strong>IMPORTANT:<\/strong> To avoid delivery incidents (wrong addresses, inability to find someone at home), it is essential that the contact telephone box is completed correctly.<\/li>\n<\/ul>\n<p><strong>Shipping costs:<\/strong><br \/>\nThe shipping cost is calculated according to the destination at the time of purchase and can be clearly indicated BEFORE proceeding to payment.<\/p>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<p><strong>Delivery times:<\/strong><\/p>\n<ul>\n<li>The estimated delivery time will depend on the type of shipment. Delivery times are indicative, based on the services of our logistics operators. Please note that these delivery times refer to working days and are countable from the time payment is received and the order leaves our showroom. Shipments are made from Monday to Friday, excluding holidays.<br \/>\nThe estimated delivery times are:<\/p>\n<ul>\n<li>Argentina: 5 to 7 business days<\/li>\n<li>International shipping: 7 business days<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-454177a1a0f23c8407fbb5fd9d2d00ea'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Returns, cancellations and exchanges\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Returns, cancellations and exchanges\" data-aria_expanded=\"Click to collapse: Returns, cancellations and exchanges\">Returns, cancellations and exchanges<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>What warranty does the footwear purchased on the web have?<\/strong><br \/>\nAll our shoes are guaranteed against manufacturing defects for 1 year from the date of purchase.<\/p>\n<p><strong>What happens if the size is not the right one? Can I change them?<\/strong><br \/>\nFrom now on. In the next point we will tell you the conditions to make any type of change.<\/p>\n<p><strong>The conditions for any exchange or return are the following:<\/strong><\/p>\n<ul>\n<li>It is MANDATORY to contact us at <a href=\"mailto:in**@***********om.ar\" data-original-string=\"o6Mpdnm6pftpVLAX8qa2\/g==4f70NvT7aa3KBGpoOn3eYhTTPOsME03b5Gk2dtSt\/4nnvY=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='nelSjyUDhiXPS6dFWqMJcw==4f76p8GNe5znDJKzSfKjQFdQMGlroKDIaTbQLv5oJ5ei3I='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">***********<\/span>om.ar<\/span><\/a> BEFORE returning your shoes.<\/li>\n<li>No items can be returned if not authorized by our customer service.<\/li>\n<li>We offer refunds on the full purchase price of unused items, less shipping and handling charges. A 10% replacement fee may apply.<\/li>\n<li>We do not accept returns or exchanges on sale items or any type of promotions.<\/li>\n<li>Returned shoes must be unworn and in the same condition as they were sent. Please be careful not to drag or damage them when trying them on.<\/li>\n<li>Returns must be made within 15 business days from the delivery date.<\/li>\n<li>The buyer is responsible for shipping costs for returned shoes.<\/li>\n<li>We recommend that you use insurance when returning a product, Lunatango is not responsible for any items that may be lost.<\/li>\n<li>Credit for refunds will be issued once Lunatango confirms receipt of the merchandise.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7397f1e-4bd1f26c34b7a7f9cc51334691adbf8e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Showroom\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Showroom\" data-aria_expanded=\"Click to collapse: Showroom\">Showroom<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Where we are:<\/strong><br \/>\nOur showroom is located at <strong>Av. Belgrano 2608, 1er piso, Buenos Aires City (Argentina)<\/strong>. We are a few meters from the corner of Boedo and San Juan, one of the most emblematic corners of tango in Buenos Aires.<\/p>\n<p><strong>Showroom opens monday to saturday 11am to 6pm.<\/strong><br \/>\nWhatsApp \u00bb +54 911 6152 1177 and Instagram.<br \/>\n\u2708 We make safe shipments throughout the country and the world.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c0a1ea4f9a09859467d90d862019a925'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Promotions, codes and discounts\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Promotions, codes and discounts\" data-aria_expanded=\"Click to collapse: Promotions, codes and discounts\">Promotions, codes and discounts<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>How can I apply my coupon code at www.lunatango.com.ar?<\/strong><br \/>\nIn the Shopping Cart you will find the Coupon Code field below the selected shoes. To apply the promo code, enter it in that field and click Apply Coupon.<\/p>\n<p><strong>Why isn&#8217;t my coupon code working?<\/strong><\/p>\n<ul>\n<li>Your promo code may have expired.<\/li>\n<li>That is limited to a specific range of products or limited to purchases destined for specific countries.<\/li>\n<li>In these cases, check the dates specified in the communication you received, as well as all the details and conditions.<\/li>\n<li>Promotional offers are limited in time and cannot be accumulated unless expressly indicated.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-02406ae110909d9d221b4a05cad0806d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Wholesale\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Wholesale\" data-aria_expanded=\"Click to collapse: Wholesale\">Wholesale<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>To consult about wholesale sales, write to <a href=\"mailto:in**@***********om.ar\" data-original-string=\"xacTtl0jmUbouXtvk80B8g==4f7ebtAkO4gYHdvrhvdTnmGfZVVPbNI9k2Pi4aOVkvowKc=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='kZgGvNQoDmiDRb84+k5BJA==4f7TTKV7j+PLkirfZGbfgBYxJraD9VJkrkz\/xEFUYfZ8\/4='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">***********<\/span>om.ar<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-cff2e2ef1b2d039a7f92c30926a96fac'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"Cookies\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Cookies\" data-aria_expanded=\"Click to collapse: Cookies\">Cookies<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>What are cookies?<\/strong><br \/>\nCookies are small files that are stored on your hard drive, do not take up much space and are automatically deleted when they expire. Some cookies expire at the end of an Internet session, while others are saved for a limited time.<\/p>\n<p><strong>Why do we use cookies?<\/strong><br \/>\nWe use cookies to ensure that your experience on our website is as pleasant as possible, they give us an idea of what we can improve.<\/p>\n<p><strong>What types of cookies do we use?<\/strong><br \/>\nThere are different types of cookies, they help you navigate the website and use basic functions, such as those that allow you to store products in your bag.<\/p>\n<p><strong>What happens if I don&#8217;t like cookies?<\/strong><br \/>\nYou can change your browser settings to delete or prevent cookies from being stored without your express consent. Keep in mind that any limitation may alter the correct functioning of the website and therefore your experience on it.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-a2bc56ae17cd36c494cf7b433b66516c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"Other enquiries\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Other enquiries\" data-aria_expanded=\"Click to collapse: Other enquiries\">Other enquiries<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Write to <a href=\"mailto:in**@***********om.ar\" data-original-string=\"iYXnIDu\/Lr\/+bNG4\/lbiFg==4f7KrPqWtRhVvzI3CgQuqjiu6ktl2HLHf\/\/S5VepfR7aQE=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='scWXMN6P+eo8wC0oSR4BtA==4f7AKWkmhZFC\/i6iZkJsJ6G+8Yuk9vP77NtkF8HzY7LYcM='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">***********<\/span>om.ar<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-ad5afdcae5263321f981c5ec3c121421'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Do you have WhatsApp?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you have WhatsApp?\" data-aria_expanded=\"Click to collapse: Do you have WhatsApp?\">Do you have WhatsApp?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes we have!<br \/>\nit down: <strong>+54 911 6152 1177<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><div  class='flex_column av-mk1myh-fcb18780dd7c87e3bb92921be2ba93a4 av_one_fifth  avia-builder-el-5  el_after_av_three_fifth  avia-builder-el-last  flex_column_div  '     ><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":25665,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28949","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/pages\/28949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/comments?post=28949"}],"version-history":[{"count":26,"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/pages\/28949\/revisions"}],"predecessor-version":[{"id":30041,"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/pages\/28949\/revisions\/30041"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/media\/25665"}],"wp:attachment":[{"href":"https:\/\/lunatango.com.ar\/en\/wp-json\/wp\/v2\/media?parent=28949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}